FAQ

How do I know you are a legitimate website?

We are the market leaders in supplying Madden Ultimate Team coins to the general public since 2012 . We at MUTCoinBank have specially picked out and chose the best staff to help you with your queries whether you have come to buy or sell coins. Please refer to our social media links on the bottom of the page to view a selection of the happy customers that have shopped with us.

You will also notice that we have reputable Youtuber’s that sponsor us on their daily video uploads, so be rest assured you have come to the safest and secure website to buy MUT coins.

How long does delivery take?

Delivery is normally instant or around 5-10 minutes. If it is longer you will be aware of this before you buy.

How can I pay?

Our customer’s security remains our number one goal, all information remains confidential therefore we only use the most secure payment gateway PayPal. You can use your PayPal account if you already have one or you can check fill out your card details via PayPal gateway which accept all major credit/debit cards.

How can I contact you?

There are several ways to get in touch with a member of our team.

Via:

 Or chat to us on the bottom right hand corner through Live Support

Where are the coins I purchased?

We aim to deliver all coins within 5-10 minutes of the receiving the order. In most cases that you have not received your coins; it is usually because your player can not be found on the auction house. This is nothing to worry about since we will contact you via email/phone to help you through the listing process

Alternatively, please contact us on support@mutcoinbank.com

Can I sell coins to you?

Of course, you can sell coins to us by heading over to the ‘Sell’ page and fill out the form. Once you submit your form we will get back to you when we are ready to buy. You will be pleased to know we offer the best rates.

Can you sponsor me?

Yes, we are always looking to sponsor Youtuber’s/streamers/bloggers so head over to our ‘Contact Us’ page and inform us of your channel and provide a link to it.

Please be aware we will verify you own the channel so please do not waste your time.

Will I be compensated if I receive my coins late?

Yes, we take delivery time very seriously at MUTCoinBank which is why if you don’t receive your coins with in a hour we will compensate you with a 15% discount code on your next order.

What happens if my player expires and I don’t receive my coins?

If you do not receive your coins and your player expires please relist the same player for the same price or list another player on the auction house and email us the new details.

Can I pay with a different currency?

Yes, the currency changer will be on the page of the platform you have selected, please choose the currency that suits you.

Can I get a refund?

Yes you can get a refund depending on the reason why. Head on over to our refund policy page to see if you are eligible for one.